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MISO Survey Results: Welcome

What is MISO?

 Measuring Higher Education Library & IT Services

The MISO (Measuring Information Service Outcomes) Survey is a web-based quantitative survey designed to measure how faculty, students, and staff view library and computing services in higher education. 

 Launched and developed by Bryn Mawr College in 2005, the MISO Survey has collected more than 100,000 responses from students, faculty, and staff at 83 different institutions. This information helps us understand which services are most valuable to our constituent groups; how our patrons, especially our students, use information technology; and whether there are further enhancements that will provide future benefits. 

Our Participation in the MISO Survey


Spring Hill College first participated in MISO during the 2012 spring semester, surveying students, faculty, and staff. In 2013, we surveyed students and faculty.  As we prepare for the 2014 spring cohort we will have the opportunity to compare and identify trends not just with our peers, but also within our own institution.

For more information, please contact Gentry Lankewicz Holbert (, the campus survey coordinator and Director of Library & Information Services.  Holbert also serves as a Co-investigator/Advisor to the MISO Survey Team along with information professionals from Bryn Mawr College, Brandeis University, Earlham College, Lafayette College, and University of Richmond. 

About the MISO Survey

This LibGuide provides summaries of 2012 and 2013 MISO survey findings for Spring Hill College.  Click on the tabs above to see results for student, faculty, and staff populations in the areas of Importance and Satisfaction.  There is also information about notable trends and comparative information about other liberal arts institutions of similar size.  Additional information available for download includes presentations of data given by the survey coordinators.

The MISO Web site provides additional informtion about the survey as well as a list of participating institutions.

MISO Members

Since 2005, 83 institutions have participated in the MISO Survey and 14 new institutions will be joining the 2014 cohort.  Spring Hill College is in good company with liberal arts member institutions as well as Jesuit schools such as Canisius College, Loyola University Maryland, Xavier University, and Rockhurst University among others. A full list of participating institutions can be accessed at the MISO Survey Web site.

Response Rates

Students, staff, and faculty, both full and part-time, were contacted for the 2012 MISO survey at Spring Hill College.

  • Our full-time faculty response rate was 62%. 
  • Staff response rate was 53.9%
  • Student response rate was 42.6%